We are proud of our world-leading food safety record

Quality and Food safety is an everyday priority for all our team within all Domino’s food chain, from suppliers, supply chain centers, products and stores, and Domino’s has a strong track record in food safety.

A comprehensive food safety program operates in every market, which is supported by additional, independent audits conducted by Domino’s Pizza Inc.

This ensures full objectivity in identifying issues and opportunities for continuous improvement. We have rigorous processes in place to identify any food quality issues (even where not a food safety issue).

We also have thorough traceability and product withdrawal and recall systems in all the markets in which we operate.

Food safety is critical – our critical suppliers are audited to ensure compliance.

Suppliers of high-risk ingredients must obtain a Global Food Safety Initiative (GFSI) Certification. Suppliers of medium-risk ingredients are required to obtain a Global Market Program Certification (Intermediate-level), ISO 22000 Certification, or an equivalent. Suppliers of low-risk ingredients must obtain a HACCP Certification. Before onboarding, all suppliers are required to be compliant with our Global Quality Policy.  We also have systems in place to ensure our suppliers’ certification is up to date, and they meet our guidelines on food safety. Suppliers considered 'high risk' and 'medium risk' suppliers are audited frequently. This audit includes a review of the quality and food safety system (operational procedures, quality control points, crisis management, etc.), a live traceability test, and a factory visit to ensure all the hygiene rules and procedures are well managed during the production. Domino’s does not audit indirect suppliers; however, our suppliers require their own suppliers to have HACCP/Food Safety Certifications as part of their approved supplier programs, ensuring third-party auditing.

In addition, all Domino’s internal supply chain is third party certified with FSSC 22000 (Food Safety System Certification 22000) for the dough production and the logistic activities).

At store level, we also have a thorough Hazard Analysis and Critical Control Point (HACCP) plan in place to assure hygiene and food safety for our final customers.

Domino’s approach to non-compliance, which is also a key feature of our developing modern slavery policy, is that automatic termination of contracts is not the best outcome when problems are detected. This is especially true for human or labour rights issues, as contract termination can result in poor outcomes for vulnerable parties in the supply chain. Instead, Domino’s works with suppliers to rectify any non-compliance issues identified through regular audits.

Reporting on incidents and their follow-up is part of Domino’s recall plans. When non-compliance is identified, all suppliers and distribution centres have recall procedures in place.

We care about the sustainability and quality of our food and strive for the best

Domino’s is on a continuous quest to improve the quality of the food we serve. We believe our products should be true to what our customers expect, using high quality ingredients while delivering excellent taste and value for money. Domino’s care about sustainability that the reason why we have developed our Responsible Sourcing policy which needs to be by all Business partners we work with.

In recent years our European team made significant improvements to achieve a 100% clean-label menu in our European markets. The team has delivered a menu that is between 70% and 100% free of artificial colours, flavours and preservatives in our established markets. We now have stores in six markets with no artificial colours and stores in three markets with no artificial flavours. This is a significant step in our ambition to deliver a menu that is 100% free from artificial colours and flavours in all our markets.

We are also reducing allergens in our products and have become one of the first Quick Service Restaurants to offer vegan cheeses, as well as vegan doughs and proteins. We are currently working to introduce new lower-carbon offerings and to harness future food technologies to improve nutrition within the food industry.

Our pizza dough is the foundation of every great pizza. In APAC stores, the dough production is done in-store, making our handmade pizzas fresher and more enjoyable for customers.

We endeavour to avoid the use of palm oil in our food. However, if used, we ensure it is 100% sustainably sourced and meets the standards of the Roundtable on Sustainable Palm Oil (RSPO).

We do not contribute to the depletion of global fishing stocks, instead using farm-grown seafood where possible. Where seafood is wild-caught, for example Tuna, we only buy seafood that does not use ‘fish aggregator devices’ (FAD-free Tuna) that reduces bycatch.

We are committed to preserving our planet’s forests and ensuring sustainable production practices throughout our own operations and with the business partners we choose to work with. So, we also commit to zero deforestation across our primary deforestation-linked commodities with a target date of 31 December 2025.

We are proud of the quality of our products, and we are always seeking out opportunities for continuous improvement.