John has over 20 years leading technology and transformation in the retail and consumer industry in Australia and New Zealand, focusing on hyper-optimised omnichannel consumer transformation. Previously, a Partner and Delivery Excellence Lead at Deloitte Digital, John has focused on large-scale customer transformations for some of the most well-known brands in Australia and abroad, revolving around channels, commerce, sales and service. He has led omnichannel digital transformation initiatives for brands such as Mecca, Super Retail Group, Cotton On, The Warehouse Group, Sony and Metcash.